![]() This website may contain a link to other website. San Antonio School District saw a 50% drop in grievances that previously clogged their administrative system. The first edition of Crucial Conversations exploded onto the scene and. Rocky Mountain Equipment reduced turnover from 30% to 16%. Choose the right conversation to get unstuck. ![]() Pride International reduced safety incidents by 55% in one year.ĪT&T reduced billing costs by 30% and Sprint Nextel reduced customer care expenses by $20 million annually. Spot the conversations that are keeping you from what you want. Sprint Nextel reported a 93% improvement in meeting productivity metrics.Įmployees at MaineGeneral Health were 16% more likely to speak up and resolve problems with colleagues after going through Crucial Conversations. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.Bring Crucial Conversations for Mastering Dialogue to your organization and learn how to handle even the most difficult conversations for better results-including how to disagree with someone in authority, how to say no without making enemies, and how to address issues of diversity and inclusion.Ĭontinually selected as a Top Training Product, Crucial Conversations has been used by more than two million people and 300 of the Fortune 500 to improve productivity, quality, safety, performance, and more. Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. turn crucial conversations into the action and results you want.keep listening when others blow up or clam up.make it safe to talk about almost anything.prepare for high-impact situations with a six-minute mastery technique.This wise and witty guide will teach you how to When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences, handle the conversation badly and suffer the consequences, or read the NYT Bestseller Crucial Conversations and discover how to communicate best when it matters most.Ĭrucial Conversations gives you the tools you need to step up to life’s most difficult and important conversations, say what’s on your mind, and achieve the positive resolutions you want. Learn how to keep your cool and get the results you want when emotions flare. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies. The authors, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.īased on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. CoveyĪ powerful, seven-step approach to handling difficult conversations with confidence and skill. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. "What a profound and timely book! Here is the cure for arguments and misunderstandings for mediocrity and frustration. The Crucial Conversations program consists of five sessions and presents nine powerful skills for working through disagreement to achieve better results. This free application includes the complete first chapter from the full app (this is based on the abridged audiobook): Crucial Conversations and the rest of the chapters are available as an in app purchase for $12.99 USD. ![]() Hancock, President, Lockheed Martin Aeronautics Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."-Dain M. Crucial Conversations provides powerful skills to ensure every conversationespecially difficult onesleads to the results you want.
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