![]() ApparNtlt thete is a department for trashing customers equipment. Ignoring my first 5 emails then I get one asking me to kindly calm down and how they upgraded my call to the appropriate department. I contacted them again and they treated me worse than before. However my camera is now messed up from the sharp metal on the joystick jammed in it. Interesting enough the rough ride home freed up the backwards gimbal which is now functioning ok. So they totally disrespected my drone because I declined their repair. September 5th I receive my box when I open it, all my bubble wrap was gone except for 1 small piece and drone and remotes are just sliding around bumping into each other and joystick is jammed into gimbal WHICH HAS NO COVER. I sent it in big box with remote bubble wrapped and drone bubble wrapped. So in late august they finally responded to my request to return it, unrepaired. They claimed over and over this was all in USA except all emails are in Chinese and English and replies all come at 2:00am so seems like maybe customer service is in china. Apparently if you say that you will be ignored for several months. I asked them if autel products are made from baby hummingbird eggshells because it seems fragile. I kinda got heated about it and was told these are professional technicians and I am not being charged anything over the cost of the part. I asked if they had attempted to fix gimbal or are they shotgun repairing it by replacing it? No answer then I asked specifically what was wrong, apparently gimbal suffered catastrophic event and can in no way shape or form be repaired. F first off in the month leading up to this I sent 3 emails inquiring if they received drine no answer. I sent it in, a month later I get an email saying good news pay the attached invoice for 779.00 and we will have you back in the air. They gave me shipping instructions and in there it stated 3 times to be sure you ship with gimbal cover or they will charge you for one because they will never ship a drone without cover. I got a case number which took a month because I seem to have fallen through the cracks, then they responded quick after that. ![]() ![]() Most people in internet said they sent it in and autel fixed for 1 service hour like 120 or so. I googled it, a lot of people had that issue, like a blade of grass is stuck in gimbal or something. When I powered it off and back on the camera flipped around backwards in gimbal and just shook. Then one day I get a beep and it landed all on its own m, emergency style wherever it could find, fortunately it was nice soft green grass. I gave my dji to my son because this drone is light years ahead of dji in every aspect. Tried to return to buy real deal, you cannot return a refurb unless it is failing. ![]() Then tried to by autel care, to find out, even though they factory refurb it like new, you cannot buy autelcare on a refurb. I purchased the evo ii 8k rugged edition, they had a factory refurb for 250 less like new so I bought that. But with a lot of companies that sell a great product, their customer service is the worse ever. 7 months ago I would have given them 5 stars.
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